Privacy Policy
- The company is named: Ahsig ehf., ID-no. 610102-3280, and is hereafter referred to as the “Company” (the word is inflected as needed).
- The Company's address is: Héðinsminni, 561 Varmahlíð, and is hereafter referred to as the “Address” (the word is inflected as needed).
- The Company's email is: askaffi@askaffi.is and is hereafter referred to as the “Email Address” (the word is inflected as needed).
Personal data processed when you interact with the “Company”
When you engage in email communication with our customer service via email, telephone, online, or face-to-face, we collect personal data; such as name, postal address, phone number, email address, and communication preferences, as well as information regarding your transactions with the “Company,” such as product serial numbers and transaction dates.
To improve our services and in consideration of legal requirements, we may also record and review customer conversations and analyze feedback provided voluntarily in surveys. Our customer service representatives may, as applicable and with your permission, log into your account with the “Company” for the purpose of improving workflows, seeking solutions, and resolving issues that may arise.
Purpose and Legal Basis
The collection of information is intended to support customers, increase the efficiency of product purchases, and monitor the quality of customer support and the effectiveness of the services we provide. The legitimate grounds for processing this information are secured, as the interests of the “Company” lie in providing high-quality support for products and services. Your consent, which you can withdraw, provides the legal basis allowing us to access your account with the “Company” to ensure the efficiency of our work on your behalf.
Categories of Recipients of Personal Data - Other Disclosure
We may provide others with personal data about you: a) if we have your consent, b) to fulfill a legal obligation, court order, or other legal commitments, c) to enforce our terms, conditions, and policies, d) to pursue available legal remedies or defend legal claims.
We may also transfer your personal data to an affiliate, subsidiary, or third party in the event of organizational changes. This applies to: mergers, the sale of the “Company,” the formation of the “Company” for a joint venture, specific projects, or other types of transfers of assets or inventory of the “Company,” in part or in whole, without limitation. Such an entity will only be authorized to process your personal data as specified in our privacy policy. These changes do not need to be specifically notified to you, as long as the law is followed.
Cookies and Similar Technologies - Website
With the help of third parties, we collect certain information when you visit our website. We do this to analyze how you and other visitors navigate the “Company” website. We examine statistics regarding site usage and response rates. This information includes IP addresses, the geographical location of your equipment, browser type and language used, date and time of visit, which pages you view within the site, and which page elements (e.g., links) you click. We may use cookies, pixel tags, transparent GIFs, or similar tools on the website or in our emails to gather and analyze such information. We use this information to facilitate access and measure the effectiveness of advertisements, as well as to diagnose and fix problems to improve the visitor experience. Our partners may use pixel tags or other similar technologies to collect information about your visits to the website, and that information may then be used to send you targeted advertisements. For more information on this practice and to opt-out of such collection or use by third parties, please see information at www.networkadvertising.org.
If you do not want information to be collected using these technological tools, there is a simple process to opt-out of that service. As a resident of an EU country or another jurisdiction where your consent is required to use cookies on our website, you will be given the opportunity to manage your preferences on the site. You can also choose the option to disable these cookies.
In Iceland, this occurs once the relevant EU regulation has been incorporated into the EEA Agreement and implemented by Alþingi (the Parliament).
Vefsetur “félagsins” fyrir farsíma
We also collect data from users of the “Company” mobile website. Types of identifiable information include: date and time the app accesses our servers, selected language, what information and files have been downloaded to the app, user behavior (e.g., which features are used and frequency of use), device status information, device type, hardware and operating system information, and information regarding the app's functionality. The “Company” also uses this data to increase the accuracy, quality, and functionality of mobile applications and to develop and market products and features that serve you and other users.
Our interests, on a legal basis, consist of understanding how our customers interact with our website. We comply with the law when processing identifiable information for the purpose of improving user experience and the functionality of content, smart apps, and our website.
Here are examples of third-party service providers we already use that provide analytics and similar services:
Analytics Services:
Google: We use Google Analytics to monitor website statistics and other demographic information, as well as interests and behavior on websites. We also use the Google Search Console dashboard to help us understand how visitors find our website and to see how our search engine optimization (SEO) can be improved.
Find more information about analytics data, how to control the use of your information, and how to prevent Google Analytics from using your data.
Social Media
Third parties, such as social media service providers that offer interactive plug-ins or features (e.g., to allow you to connect to Facebook or Twitter to find friends or to "like" a page), may use cookies or other methods (e.g., web beacons) to collect information about your use of websites or mobile apps.
Third parties rely on their own privacy policies but must comply with applicable rules. We suggest you review those policies thoroughly. Such parties may use these cookies or other tracking methods for their own benefit by linking information about your use of our website with personal data they may possess regarding you. We may also obtain analytics information from social media that helps us measure the effectiveness of our content and view the impact of social media advertising.
Children
We require that individuals under the age of majority do not provide the “Company” with personal data. If we discover that we have collected personal data from a child under the age of 18, we will take appropriate measures and delete that information as quickly as possible.
Updates to the Privacy Policy
If necessary, we may update our privacy policy, particularly when we add new products and apps, or when we improve our current offerings, as well as when technological and legal changes occur.
You can see when this policy was last revised by looking at the "Last updated" explanatory text at the top of this page. Changes take effect when we post our revised policy.
We will notify you if these changes are material and if required by applicable law to seek your consent. This notification will be sent by email or by posting a notice on the “Company” websites and apps associated with our privacy policy.
Retention of Personal Data
We will store your personal data for as long as your access to the “Company” website is considered active. You may also look under "Your Rights" to find a description of your rights.
Data Controller and Data Protection Officer
Personal data collected by the “Company” about you is controlled by the “Company,” located at our “Address”. The “Company’s” Data Protection Officer is located at the same address; they can also be contacted via the “Email Address”.
Your Rights
If you are a resident of the European Union (or the EEA area once the relevant EU regulation has also taken effect there), you have rights under the General Data Protection Regulation (GDPR) to access and correct or delete your personal data, limit data portability or processing, and prevent the processing of personal data.
If you reside outside the European Union (or the EEA as applicable), you may still have these same rights according to national laws.
To request access to, correction of, restriction of portability, or deletion of your personal data, or to terminate your account with the “Company,” you can contact us at our “Email Address”.
If you reside in the European Union (or the EEA as applicable) and wish to exercise your right to restrict processing or your right to object to the processing of your personal data, you can contact our Data Protection Officer at our registered office or by email at our “Email Address”.
If you reside outside the European Union (or the EEA as applicable) but believe you have rights to restrict or object to the processing of your personal data according to the laws of your home country, please contact the Data Protection Officer at our “Email Address”.